Q. How does WorldMate work?
Q. What is a "Travel Itinerary" in WorldMate?
Q. How do I create an itinerary from my confirmation emails?
Q. What can I do to make sure my emails are successfully added to my itinerary?
Q. I am getting an email that says the items were successfully added to my itinerary, but I don't see them when I log in.
Q. I am getting an email that says the items could not be added to my itinerary. Why does this happen?
Q. Which email address should I use in WorldMate on my device/Why should I use the same email address as on the web site?
Q. How does WorldMate work?
A. It's simple. You send us your travel plans, we create your itinerary, automatically synced between your personal website and mobile device.
Then, watch WorldMate come to life. The ultimate travel planning and management service guides you throughout your trip with important itinerary updates, maps and directions to your hotel and meetings, weather forecasts, and much more.
Q. What is a "Travel Itinerary" in WorldMate?
A. A travel itinerary is a full trip plan, which includes the details of your flights, hotels, car rental or public transportation (e.g., train travel), as well as meetings that are scheduled during the trip. By managing your full itinerary, WorldMate helps every aspect of your travel - from pre-trip planning to your return home.
Q: How do I create an itinerary from my confirmation emails?
A: It's easy - as soon as you receive your flight, hotel or car rental confirmation email, simply forward it
to trips@worldmate.com. You do not need to change, edit or update it in any way. WorldMate will take it from there!
Q: What can I do to make sure my emails are successfully added to my itinerary?
A: There are some basic actions you can take to help assure that your emails will be added successfully:
- See if the travel providers sending you confirmation emails are on our list of supported providers. View the current list of supported providers.
- Make sure to forward the confirmation email as-is. Do not alter it in any way. The subject and content of the email need to be the original. (The addition of "Fwd" to the subject line by your email program does not create a problem.)
- Make sure you are forwarding the email from the email address you used when you originally signed up for WorldMate, or from one of your "secondary" emails that you have added to your account. Not sure what emails you've associated with your WorldMate account? Log on and go to "My Account," then click the "Email Address" button.
- If your mailing program allows it, try to make sure your emails are forwarded in HTML format and not plain text.
- Make sure the text of the original email is in the body of the forwarded email, and not an "email within email."
- Make sure you're not sending a cancellation email. Our system currently supports only confirmation emails.
Q: I am getting an email that says the items were successfully added to my itinerary, but I don't see them when I log in.
A: There could be one of three reasons -
- If you cannot see them on the Web or on your mobile device:
The information may have been added to one of your "past trips." If the confirmation email that you sent is for an itinerary that has already ended, you need to uncheck "Hide Past Trips" to see the item. - If you can see your items on your mobile device but not on the Web, or vice versa:
The system will add the itinerary items according to the email address that you use to send the confirmations. Make sure you log in to the same account on both the Web and your mobile device. For example, if you log in to the Web using your home email (e.g., john.smith@home.com), but you log in to your mobile device with your mobile email (e.g., john.smith@mobile.com), the system recognizes it as two separate accounts. If you forward the emails from your home account, they will not show on your mobile, and vice versa. - You have received the email confirmation but see no change in the itinerary:
Try to manually sync your device to see if the items were added.
Q: I am getting an email that says the items could not be added to my itinerary. Why does this happen?
A: There can be several different reasons for this:
- The confirmation you sent is from a travel provider that we do not support yet. We are constantly expanding the list of supported providers. View the current list of supported providers.
- The confirmation you sent is from a travel provider we DO support, but in a format that we have not encountered. This means that the same travel provider may send you confirmation emails in different formats (e.g., as a PDF file attached to the email; a *.doc file, or a text-based email).
- The email you sent is not a travel confirmation email. You may have sent us a personal or non-travel email in error and our system does not recognize it as a valid travel confirmation.
Q: Which email address should I use in WorldMate on my device/Why should I use the same email address as on the web site?
A: WorldMate service consists of two parts:
- Web application (www.worldmate.com ) - used to create and manage your travel plans. It is accessible from any computer connected to internet.
- Mobile client - is installed on your device. Travel itineraries from the web application are automatically synchronized with your device, making the information available on the go.