Q. What does the WorldMate mobile service do?
Q. How do I use the WorldMate mobile service?
Q. Where do my itineraries sync to on my device?
Q. How can I sync the meetings on my device's calendar to WorldMate?
Q. What is the "Unassigned" itinerary?
Q. Do the Unassigned items sync to the Blackberry?
Q. How do I connect my meetings to the maps function?
Q. What is Blackberry Maps? How do I get it?
Q. What are WorldMate Alerts and Notifications?
Q. Can I edit my itineraries on the Blackberry?
Q. How do I share an itinerary from my device?
Q. Can I use a Blackberry and a Windows Mobile device on the same account?
Q. What does the WorldMate mobile service do?
It's simple. You send us your travel plans, we create your itinerary, automatically synced between your personal website and mobile device.
WorldMate is the ultimate travel planning and management service. It guides you throughout your trip with important itinerary updates, maps and directions to your hotel and meetings, weather forecasts, and much more.
Q. How do I use the WorldMate mobile service?
A. You need to install the WorldMate mobile application on your device. You can then access your itineraries and other services through the WorldMate icon on your device. WorldMate will also send you alerts at relevant times (e.g., before a trip or a flight).
Q. Where do my itineraries sync to on my device?
A. Your itineraries will be available on the "My Itineraries" tab inside the WorldMate application.
Q. How can I sync the meetings on my device's calendar to WorldMate?
A. WorldMate is designed to automatically detect when you have a calendar item that matches any of your itinerary dates. You will see a pop-up screen which will enable you to set step-by-step the calendar sync feature. After the initial set-up you will be able to change the calendar sync settings using the WorldMate settings menu (Menu » Settings » Calendar Sync settings).
In order to enable Calendar Sync, please make sure you have the latest version of the WorldMate BlackBerry client (v 1.2), which can be downloaded at [VERIFY DOWNLOAD URL] or over the air at: http://get.wmlive.com (simply click on this link in the email on your BlackBerry).
Q. What is the "Unassigned" itinerary?
A. The Unassigned itinerary contains trip items that were exported by the Outlook Add-In and could not be matched to any trip. Read more about unassigned items.
Q. Do the Unassigned items sync to the Blackberry?
A. Yes they are synced to a trip named "Unassigned."
Q. How do I connect my meetings to the maps function?
A. Make sure addresses are entered into the meeting - either in the WorldMate Web site or in Outlook for meetings exported from there. You also need to have Blackberry Maps installed on your device. The "Map" link on a meeting item or alert will then enable you to get a map to the meeting.
Q. What is Blackberry Maps? How do I get it?
A. Blackberry Maps is a free maps and directions service provided by Research In Motion. If it's not pre-installed on your device, go to http://maps.blackberry.com/ for further information.
Q. What are WorldMate Alerts and Notifications?
A. WorldMate will notify you of events related to your travel itinerary, provide pertinent information and allow you to request additional information. The existing alerts are:
- Trip Notification: A day before your trip, WorldMate will remind you when and where you're going and tell you the weather at your destination.
- Flight Notification: A few hours before your flight, WorldMate will remind you of the flight and provide real-time information.
- Flight Alert: If your flight is delayed or canceled, WorldMate will inform you immediately and help you find alternatives.
- Welcome Notification: When you land at your destination, WorldMate will assist you in setting up the device clock and brief you on your travel plan.
- Connection Notification: When you land at a connecting airport, WorldMate will tell you the local time and provide information about your connecting flight.
- Meeting Notification: Before a meeting, WorldMate will provide you a reminder and let you to contact the person you're meeting, or get a map or directions to the meeting.
Q. Can I edit my itineraries on the Blackberry?
A. Yes. The latest version of WorldMate for BlackBerry gives you full add and edit capabilities directly from your device. Point your device browser to WorldMate.com and download the new version.
Q. How do I share an itinerary from my device?
A. Here's how to share your itinerary using your BlackBerry device:
- Launch WorldMate
- Go to "My Itineraries" and highlight the itinerary you wish to share
- Click the menu button and select "Share Itinerary." You will be presented with a window stating: "To send your itinerary to your friends/colleagues, please select them from your contacts"
- Click the button labeled "Add Contact;" your contact list will appear on screen
- Select a contact that includes an email address
- You will be presented with a window with two buttons "Add Contact" and "Share"
- To send your itinerary, choose "Share"
Q. Can I use a Blackberry and a Windows Mobile device on the same account?
A. Yes, but not simultaneously. The system can sync with your device, BlackBerry or Windows Mobile, as long as you sign in with your email and password. However, two devices trying to sync with the system at the same time will not work.
