Q. I have a Windows Mobile device. Is it compatible with WorldMate?
Q. What does the WorldMate mobile service do?
Q. How do I use the WorldMate mobile service?
Q. Where do my itineraries sync to on my device?
Q. What is the "Unassigned" itinerary?
Q. Do the Unassigned items sync to the Blackberry?
Q. What are WorldMate Alerts and Notifications?
Q. Can I edit my itineraries on the mobile device?
Q. Can I use a Blackberry and a Windows Mobile device on the same account?
Q. I have a Windows Mobile device. Is it compatible with WorldMate?
A. WorldMate for Windows Mobile devices is currently compatible with devices meeting the following requirements:
- Device is running Windows Mobile 5, 6 or 6.1
- The device screen resolution is QVGA (320x240 or 240x320), VGA (640x480 or 480x640), WVGA (800x480) or 320x320. support for other resolution will be added for future releases.
- If you are not sure about your device's specifications, please try to find your device page on http://www.microsoft.com/windowsmobile/devices/default.mspx, www.pdadb.net or www.gsmarena.com.
- If your device is not compatible, you can request that WorldMate notify you when your device becomes supported. Send an email request to the WorldMate Customer Support team.
If your device is not compatible with WorldMate and you wish to install WorldMate Professional, click here.
Q. What does the WorldMate mobile service do?
A. It's simple. You send us your travel plans, we create your itinerary, automatically synced between your personal website and mobile device.
WorldMate is the ultimate travel planning and management service. It guides you throughout your trip with important itinerary updates, maps and directions to your hotel and meetings, weather forecasts, and much more.
Q. How do I use the WorldMate mobile service?
A. You need to install the WorldMate mobile application on your device. You can then access your itineraries and other services through the WorldMate icon on your device. WorldMate will also send you alerts at relevant times (e.g., before a trip or a flight).
Q. Where do my itineraries sync to on my device?
A. Your itineraries will be available on the "My Itineraries" tab inside the WorldMate application.
Q. What is the "Unassigned" itinerary?
A. The Unassigned itinerary contains trip items that were exported by the Outlook Add-In and could not be matched to any trip. Read more about unassigned items.
Q. Do the Unassigned items sync to the mobile device?
A. Yes they are synced to a trip named "Unassigned."
Q. What are WorldMate Alerts and Notifications?
A. WorldMate will notify you of events related to your travel itinerary, provide pertinent information and allow you to request additional information. The existing alerts are:
- Trip Notification: A day before your trip, WorldMate will remind you when and where you're going and tell you the weather at your destination.
- Flight Notification: A few hours before your flight, WorldMate will remind you of the flight and provide real-time information.
- Flight Alert: If your flight is delayed or canceled, WorldMate will inform you immediately and help you find alternatives.
- Welcome Notification: When you land at your destination, WorldMate will assist you in setting up the device clock and brief you on your travel plan.
- Connection Notification: When you land at a connecting airport, WorldMate will tell you the local time and provide information about your connecting flight.
- Meeting Notification: Before a meeting, WorldMate will provide you a reminder and allow you to contact the person you're meeting or get a map or directions to the meeting.
Q. Can I edit my itineraries on the mobile device?
A. Not yet. In the current version, editing capabilities have been disabled. However, in the coming versions of the WorldMate application, you will be able to create and edit your itineraries directly from your mobile device, and that information will sync back to the server.
Q. Can I use a Blackberry and a Windows Mobile device on the same account?
A. Yes, but not simultaneously. The system can sync with your device, BlackBerry or Windows Mobile, as long as you sign in with your email and password. However, two devices trying to sync with the system at the same time will not work.
