FAQ: USING WORLDMATE

Q. What does the WorldMate mobile service do?
Q. How do I use the WorldMate mobile service?
Q. Where do my itineraries sync to on my device?
Q. What is the "Unassigned" itinerary?
Q. Do the Unassigned items sync to the iPhone?
Q. Can I use an iPhone and a Blackberry or a Windows Mobile device on the same account?
Q. How do I connect my meetings to the map function?


Q. What does the WorldMate mobile service do?
A. It's simple. You send your travel plans to us: trips@worldmate.com, and we create your itinerary. It will automatically sync to your iPhone and to your account on the WorldMate website.
WorldMate is the ultimate travel planning and management service. It guides you throughout your trip with important itinerary updates, maps and directions to your hotel and meetings, weather forecasts, and much more.

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Q. How do I use the WorldMate mobile service?
A. You need to install the WorldMate mobile application on your iPhone. You can then access your itineraries and other services on your device. WorldMate will also keep track of your upcoming flights' status.

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Q. Where do my itineraries sync to on my device?
A. Your itineraries will be available on the "Itineraries" tab inside the WorldMate application.

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Q. What is the "Unassigned" itinerary?
A. An Unassigned itinerary contains trip items that you forwarded to trips@worldmate.com, but could not be matched to any trip. Read more about unassigned items.

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Q. Do the Unassigned items sync to the iPhone?
A. Yes they are synced to a trip named "Unassigned."

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Q. Can I use an iPhone and a Blackberry or a Windows Mobile device on the same account?
A. Yes, but not simultaneously. The system will automatically sync with the last device which WorldMate was installed on and signed-in. The other devices will only be able to get synced manually, by using the 'Synchronize itineraries' option or Sync button.

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Q. How do I connect my meetings to the map function?
A. Make sure addresses entered in the WorldMate Website were validated by the system.

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