Q. I am forwarding my confirmation emails to trips@worldmate.com and am receiving a "Not supported" error in reply. What should I do?
Q. I installed the Outlook Add-in but don't see the toolbar - what can I do?
Q. I exported an item but don't see it in any itinerary. Where is it?
Q. What format of confirmation emails do you support?
Q. I am forwarding my confirmation emails to trips@worldmate.com and am receiving a "Not supported" error in reply. What should I do?
A. Make sure of the following:
- That the travel provider is in the list of supported providers. View the full list of supported providers. If your provider is not supported yet, please contact us; we are constantly expanding the list of supported providers.
- Make sure you forward the email as-is, intact - do not edit it, add to it, or alter it in any way.
Q. I installed the Outlook Add-in but don't see the toolbar - what can I do?
A. Please restart Outlook; the WorldMate Toolbar should then be visible. If not, try restarting your computer. If that doesn't work, open Outlook, select "Options" from the main menu; then the "Other" tab; "Advanced Options" button, and "COM Add-In" button. Make sure the "WMLive" checkbox is checked in the list. If it still doesn't work, please contact Customer Support.
Q. I exported an item but don't see it in any itinerary. Where is it?
A. If the travel information does not match an existing itinerary and a new itinerary cannot be created, the travel item will be saved in the "Unassigned Items" box. (Read more about unassigned items.)
Q. What format of confirmation emails do you support?
We support email formats sent from supported providers. Make sure you forward the email as-is, intact - do not edit it, add to it, or alter it in any way.
