WorldMate Privacy Policy
This privacy policy describes the guidelines by which WorldMate© Inc. (“WorldMate, “We”, “Us”, or “Our”) protect customer information obtained on our Web site and mobile applications. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Last Update: February 1st, 2015

What information do we collect from you and why?
WorldMate collects personal information for the following reasons:
  • To register and administer an account
  • To share itinerary information with people in your social networks
  • To customize the service for you
  • To send service or promotional materials via email, mobile and web notifications
  • To provide customer support
  • To bill you for premium services and subscriptions in which you have ordered
To create a WorldMate account, we collect your first name, last name, home city, email address and password. If you use the service in conjunction with a mobile device, we also collect your PIN (for BlackBerry users) or other mobile device model information in order to send service notices directly to your device. Once your account is created, you may add the following details: company, job title, mobile phone number, occupation level, occupation sector, income level, business or leisure traveler, and trip details such as flight and hotel information.

Should you chose to purchase WorldMate "Gold", "Professional" or other premium services, we collect financial information such as your credit card account number, expiration date and 3-digit security code.
  • All transactions are cleared via Authorize.Net, a leading provider of payment gateway services since 1996. View the Authorize.Net privacy policy.
  • The transmission of your credit card information and transactions are secured with SSL standard, using Thawte.
You may also invite friends to share itinerary information with you and vice versa. In these instances we collect your friend's email address for the sole purpose of forwarding the invitation to them. WorldMate does not store this information. Your friend may contact us at to request that we remove this information from our database. If those friends register for the service, we collect their personal information as above.
For all website visitors-registered and non-registered users alike-we use cookies to track session information: IP address, browser type, time spent on site, referring URL and exit website URL. We do not disclose, sell or rent your personal information to any third party for marketing purposes.

How do we secure information?
The security of your personal information is important to us. WorldMate will take reasonable precautions to ensure that your personal information is protected against unauthorized access, disclosure, alteration or destruction.
When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at

What do we do with information we collect from you with regards to bookings you make through WorldMate (website and / or mobile applications)?
When you book travel services through our site or through our mobile applications, we provide information to those travel service providers who facilitate the booking and / or deliver the service, for example, airlines, car rental, hotels, ground transportation, theater, attraction or travel insurance company. We provide them with the Personal Information needed to make and complete the booking or reservation, and to provide you with the service. These companies are authorized to use your personal information only as necessary to provide these services to us.

What information is collected with regards to my location and how is it used?
Your location is obtained from the mobile device or the network, or directly from you, and is used to search for information you may need - including local searches for hotels, restaurants, shopping, weather and so forth. When we execute such searches on your behalf we do not transfer your identity or personal information to third parties. The transmission of this information is done via secure socket layer technology (SSL).

Your home location, as entered by you, and your last known location are synchronized with your account on our server, as are future locations as derived from your itineraries. These locations are not disclosed to third parties, unless you decide to publish them using our LinkedIn functionality as described below. You can decide whether or not you want to use the LinkedIn functionality. Furthermore even if you are using it you can mark any or all trips as "Private" in which case the location information for those will not be shared through LinkedIn. The basic information regarding your current and home locations are basic requirements for using WorldMate, so if you do not want to share those, you will need to close your account.

Push Notifications
We may occasionally send you push notifications through our mobile applications to send you updates and other service related notifications that may be of importance to you. You may at any time opt-out from receiving these types of communications by turning them off at the device level through your settings.

What do we do with your LinkedIn Information?
For those users who wish to share their itinerary information with their LinkedIn network, we collect the email and password you use as LinkedIn login credentials. We display, but do not collect, information of your LinkedIn Connections in order for you to invite them to join the WorldMate service and to search for your Connections based on their location. The flight, car rental, hotel, transportation and meeting details of your itinerary will not be made public, however, your LinkedIn Connections and anyone else visiting your LinkedIn profile page will see the destination and dates of your current or future trips within WorldMate. Furthermore, periodic updates such as trip creation and landing at a destination will be communicated on your LinkedIn profile page in near real time if you chose to enable automatic publishing of this information. You can always decide to make a trip Private - in which case information about it will not be shared, or make all trips private by selecting that option in the website under My Profile - My Profile Settings. To disconnect your LinkedIn account from WorldMate altogether you can change your password on LinkedIn. This will stop us from having any access to your LinkedIn information and vice versa.

Cookies and Other Tracking Technologies
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personal information you submit while on our site. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate our site. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your passwords, so you don't have to enter it more than once. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

Social Widgets
Our website includes Widgets, which are interactive features that run on our site to provide specific services from another company (e.g. enabling you to connect with us on social network sites, or sharing with your friends, etc). Personal information, such as your email address, may be collected through the Widget. Cookies may also be set by the Widget to enable it to function properly. Information collected by this Widget is governed by the privacy policy of the company that created it. At this time such widgets are limited to

What information is captured using TripCatchTM and how is it used?
TripCatchTM automates itinerary creation by automatically locating emails on your mobile device that we suspect are travel confirmation emails and transferring them to our server for processing. We will never transfer emails automatically without your permission. You may decide to allow this capability for a single email or for all emails by selecting "Yes, Always" when prompted to allow such transfer. You can always stop the automatic transfers by going into the Settings menu for WorldMate on your phone and turning TripCatchTM off.

After we process the email we immediately delete it off our server, so except for travel information that is captured and reflected in your itineraries, no personal information is collected.
If you choose to participate in the WorldMate Product Improvement Program, those emails that are transferred automatically but fail to be processed as a travel information email are retained for further analysis, in which case they will be examined within up to 4 weeks and then deleted.
You may opt out from WorldMate Product Improvement Program via the settings menu in your WorldMate application.

Correcting or updating personal information
You have the right to update your personal information, including your primary email address, at any time.
  • To update your email address - After you log in to, click "My Account," then select "Email Address."
  • To correct or update personal information - After you log in to, click "My Account," then select "My Profile" and enter your new information.
  • We will retain your information (including geo-location information) for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Correcting or updating personal information - WorldMate Pro users
You have the right to update your personal information, including your primary email address, at any time. Contact us using either of the two methods below.
  • By email through our web-site: WorldMate Support
  • By postal mail:
    WorldMate Inc.
    ATTN: Customer Support
    855 El Camino Real, Suite 405
    Palo Alto, CA 94301

Circumstances in which we may share your information
Your privacy is a serious concern for us. We do not sell your personal information to third parties. We will only share your personal information with third parties for the following reasons:
  • To process your order via a credit card processing company
  • To facilitate a transaction you have requested, for instance a hotel booking
  • To comply with legal authorities' investigation of suspected illegal activities such as to comply with a subpoena, or similar legal process.
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others or respond to a government request.
  • As part of a merger, acquisition, asset sale or other divestiture, or in the unlikely event of a bankruptcy. In this event, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

How to opt-out of our email messages
If you'd like to stop receiving e-mail newsletters from us, you can sign in to our website on, select My Profile then My Profile Settings and select which types of email you'd like to opt-out of. Some emails are sent by WorldMate in response to your activity in the system. If you do not want to receive these, you should close your account, on that same My Profile Settings page.

Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

WorldMate's Blogs
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Single Sign-On
You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

Deleting your personal information off WorldMate
If you decide you would like to delete all of your information off of WorldMate, you can always close your account by signing in to the website at, selecting "My Profile"

Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices

If you have any questions or suggestions regarding our privacy policy, please feel free to contact us.